The goods are sold with a 14-day right of return according to the Cancellation Act. In the event of a return, the goods must be sent as a normal parcel, not on collection. Enclose a copy of the invoice, as well as the reason for the return and state whether the item is to be exchanged or whether the money is to be refunded (remember to state the account number). If the return is not due to incorrect dispatch, the postage will be charged to the customer. In the event of a return, send the parcel in the cheapest way.