{"id":84,"date":"2024-08-21T12:51:45","date_gmt":"2024-08-21T10:51:45","guid":{"rendered":"https:\/\/varmevest.no\/?page_id=84"},"modified":"2024-08-21T12:59:32","modified_gmt":"2024-08-21T10:59:32","slug":"faq","status":"publish","type":"page","link":"https:\/\/varmevest.no\/en\/faq\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"84\" class=\"elementor elementor-84\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b531719 e-flex e-con-boxed e-con e-parent\" data-id=\"b531719\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1f78552 elementor-widget elementor-widget-heading\" data-id=\"1f78552\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Frequently asked questions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b50c5e4 elementor-widget elementor-widget-text-editor\" data-id=\"b50c5e4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Here we have gathered some information and frequently asked questions.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1f95968 elementor-grid-3 elementor-grid-tablet-2 elementor-grid-mobile-1 elementor-widget elementor-widget-loop-grid\" data-id=\"1f95968\" data-element_type=\"widget\" data-settings=\"{&quot;template_id&quot;:90,&quot;columns&quot;:3,&quot;_skin&quot;:&quot;post&quot;,&quot;columns_tablet&quot;:&quot;2&quot;,&quot;columns_mobile&quot;:&quot;1&quot;,&quot;edit_handle_selector&quot;:&quot;[data-elementor-type=\\&quot;loop-item\\&quot;]&quot;,&quot;row_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;row_gap_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;row_gap_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"loop-grid.post\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-loop-container elementor-grid\">\n\t\t<style id=\"loop-90\">.elementor-90 .elementor-element.elementor-element-936af65{--display:flex;--border-radius:10px 10px 10px 10px;--padding-top:20px;--padding-bottom:20px;--padding-left:20px;--padding-right:20px;}.elementor-90 .elementor-element.elementor-element-936af65:not(.elementor-motion-effects-element-type-background), .elementor-90 .elementor-element.elementor-element-936af65 > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:#F7F7F7;}.elementor-widget-theme-post-title .elementor-heading-title{font-family:var( --e-global-typography-primary-font-family ), Sans-serif;font-weight:var( --e-global-typography-primary-font-weight );color:var( --e-global-color-primary );}.elementor-90 .elementor-element.elementor-element-96d2a4d > .elementor-widget-container{margin:0px 0px 0px 0px;padding:0px 0px 0px 0px;}.elementor-90 .elementor-element.elementor-element-96d2a4d .elementor-heading-title{font-family:\"Open Sans\", Sans-serif;font-size:1.2em;font-weight:700;color:var( --e-global-color-text );}.elementor-widget-theme-post-content{color:var( --e-global-color-text );font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-weight:var( --e-global-typography-text-font-weight );}<\/style>\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"90\" class=\"elementor elementor-90 e-loop-item e-loop-item-1366 post-1366 faq type-faq status-publish hentry\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-936af65 e-flex e-con-boxed e-con e-parent\" data-id=\"936af65\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-96d2a4d elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"96d2a4d\" data-element_type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">How does the technology work?<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-35564f1 elementor-widget elementor-widget-theme-post-content\" data-id=\"35564f1\" data-element_type=\"widget\" data-widget_type=\"theme-post-content.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p>Our technology is based on inbuilt heating pads in carbon and composite materials that conduct heat well and are very durable. This means that our products have a long service life and can withstand rough use in many different environments.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"90\" class=\"elementor elementor-90 e-loop-item e-loop-item-83 post-83 faq type-faq status-publish hentry\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-936af65 e-flex e-con-boxed e-con e-parent\" data-id=\"936af65\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-96d2a4d elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"96d2a4d\" data-element_type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Why a button and not an app?<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-35564f1 elementor-widget elementor-widget-theme-post-content\" data-id=\"35564f1\" data-element_type=\"widget\" data-widget_type=\"theme-post-content.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p>There are several reasons for this: <\/p><ul class=\"wp-block-list\"><li>More user-friendly for the customer <\/li>\n\n<li>More efficient <\/li>\n\n<li>Less possible conflict points <\/li><\/ul><p>Why use your smartphone for this when you don't have to? <\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"90\" class=\"elementor elementor-90 e-loop-item e-loop-item-82 post-82 faq type-faq status-publish hentry\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-936af65 e-flex e-con-boxed e-con e-parent\" data-id=\"936af65\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-96d2a4d elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"96d2a4d\" data-element_type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Why don't you have a power bank on your products?<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-35564f1 elementor-widget elementor-widget-theme-post-content\" data-id=\"35564f1\" data-element_type=\"widget\" data-widget_type=\"theme-post-content.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p>We still choose to use 7.4 V batteries instead of 5 V and powerbank in most of our products. The reason for this is higher power (heat) and faster heating of the product. We want to have control over which batteries and their manufacturers are used in our products with regard to any warranty issues and, not least, safety. This is the best thing for you as a customer.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"90\" class=\"elementor elementor-90 e-loop-item e-loop-item-1298 post-1298 faq type-faq status-publish hentry\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-936af65 e-flex e-con-boxed e-con e-parent\" data-id=\"936af65\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-96d2a4d elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"96d2a4d\" data-element_type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">How do I pay?<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-35564f1 elementor-widget elementor-widget-theme-post-content\" data-id=\"35564f1\" data-element_type=\"widget\" data-widget_type=\"theme-post-content.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p>Klarna's payment solutions and card payments.<\/p><p><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"90\" class=\"elementor elementor-90 e-loop-item e-loop-item-1297 post-1297 faq type-faq status-publish hentry\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-936af65 e-flex e-con-boxed e-con e-parent\" data-id=\"936af65\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-96d2a4d elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"96d2a4d\" data-element_type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">What happens if I don't receive the goods?<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-35564f1 elementor-widget elementor-widget-theme-post-content\" data-id=\"35564f1\" data-element_type=\"widget\" data-widget_type=\"theme-post-content.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p>If a consignment is not redeemed by the customer, the customer will be charged with dispatch postage, return postage and a fee.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"90\" class=\"elementor elementor-90 e-loop-item e-loop-item-1296 post-1296 faq type-faq status-publish hentry\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-936af65 e-flex e-con-boxed e-con e-parent\" data-id=\"936af65\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-96d2a4d elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"96d2a4d\" data-element_type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Do I have a right of cancellation?<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-35564f1 elementor-widget elementor-widget-theme-post-content\" data-id=\"35564f1\" data-element_type=\"widget\" data-widget_type=\"theme-post-content.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p>The goods are sold with a 14-day right of return according to the Cancellation Act. In the event of a return, the goods must be sent as a normal parcel, not on collection. Enclose a copy of the invoice, as well as the reason for the return and state whether the item is to be exchanged or whether the money is to be refunded (remember to state the account number). If the return is not due to incorrect dispatch, the postage will be charged to the customer. In the event of a return, send the parcel in the cheapest way.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"90\" class=\"elementor elementor-90 e-loop-item e-loop-item-1295 post-1295 faq type-faq status-publish hentry\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-936af65 e-flex e-con-boxed e-con e-parent\" data-id=\"936af65\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-96d2a4d elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"96d2a4d\" data-element_type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Which countries do you ship to?<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-35564f1 elementor-widget elementor-widget-theme-post-content\" data-id=\"35564f1\" data-element_type=\"widget\" data-widget_type=\"theme-post-content.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p>We ship goods to all countries in Europe.<\/p><p><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Frequently asked questions Here we have collected some information and frequently asked questions.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-84","page","type-page","status-publish","hentry"],"acf":[],"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/varmevest.no\/en\/wp-json\/wp\/v2\/pages\/84"}],"collection":[{"href":"https:\/\/varmevest.no\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/varmevest.no\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/varmevest.no\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/varmevest.no\/en\/wp-json\/wp\/v2\/comments?post=84"}],"version-history":[{"count":5,"href":"https:\/\/varmevest.no\/en\/wp-json\/wp\/v2\/pages\/84\/revisions"}],"predecessor-version":[{"id":112,"href":"https:\/\/varmevest.no\/en\/wp-json\/wp\/v2\/pages\/84\/revisions\/112"}],"wp:attachment":[{"href":"https:\/\/varmevest.no\/en\/wp-json\/wp\/v2\/media?parent=84"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}